Below is a clearer, step‐by‐step explanation of the video transcript:
1. Introduction and Context
- The presenter greets the viewers warmly and mentions that a previous video has already been shared (with links in the description).
- They explain that this video will focus on resolving issues related to the KYC (Know Your Customer) process, especially a problem known as the “ninth step.”
2. Importance of Completing KYC
- Deadline Reminder: The presenter stresses that you must complete your KYC by the 28th.
- Consequences of Not Completing KYC:
- If you haven’t done your KYC, any coins you mined over the last six months might be lost.
- However, your wallet and app will remain active and continue running, meaning you can still receive future rewards once KYC is completed.
3. Understanding the “Ninth Step”
- What Is the Ninth Step?
- It is the final part of the KYC process that many users find problematic.
- If this step isn’t cleared, your migration won’t be activated, and you won’t be able to receive your coins in your wallet.
- Common Issues:
- Users often get stuck here due to technical glitches or errors in their submitted information (like blurry ID images).
4. Step-by-Step Guide to Resolve the Ninth Step Issue
- Navigating the App:
- Open the main interface of your app where you’ll see three buttons.
- Click these buttons to enter the “main net” where you can view the checklist that includes all nine steps.
- Taking a Screenshot:
- If you notice that the process is stuck on the ninth step, take a clear screenshot of what you see.
- Using the Support Portal:
- Scroll to the bottom of the screen to find the support portal.
- Click on the “request” option.
- Filling Out the Request:
- You will be prompted to enter details such as your email and username (the same username you used when creating your account).
- There will also be a note provided by the app—use it exactly as shown without making any changes.
- Attaching the Screenshot:
- Click on the browser option to access your photo library.
- Attach the screenshot of the ninth step.
- Submitting the Request:
- After filling in all the required details and attaching the screenshot, click “send.”
- You should receive a confirmation message indicating that your request has been submitted.
- Resolution:
- Once your request is reviewed and accepted by the support team, the ninth step issue should be resolved, allowing your KYC process to complete.
5. Additional Troubleshooting Tips
- Using the Correct Browser:
- Avoid using an internal or blank browser; always use the separate, updated Pi browser app for the process.
- Mobile Device Considerations:
- If you are using an older mobile device or an outdated app version, you might encounter issues. Ensure your device and browser app are up to date.
- ID Image Quality:
- Make sure that the image of your ID card is clear and not blurred. A poor-quality image can lead to rejection during the verification process.
- Upline Activity:
- The video also briefly mentions that if your upline (the person who referred you) isn’t active, it doesn’t affect your process. The focus should remain on completing your own KYC correctly.
6. Conclusion and Call to Action
- The presenter encourages viewers to watch the video fully, as it walks through each step of the process.
- There’s a reminder to like, subscribe, and share the video if you found the guide helpful.
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