Many users have experienced an issue during the final stage of Pi coin migration—despite having passed KYC and other initial steps, the last step (often highlighted in orange) doesn’t complete automatically. The video explains exactly how to resolve this issue by submitting a support request to Pi Network.
Step 1: Recognize the Issue
Problem Identification:
Your migration checklist shows that the final step (automatic migration of your Pi coins) isn’t completing as expected.
Key Indicator:
The error is highlighted in orange, signaling that your coins aren’t transferring within the expected one minute.
Step 2: Document the Error
Take a Screenshot:
Before doing anything else, capture a screenshot of the error message on your Pi Network dashboard. This image will serve as proof of the issue when you contact support.
Step 3: Access the Pi Network Support Portal
Find the Support Options:
On your Pi Network dashboard, look for the three-dot menu icon and click it.
Select “Help in Email Request”:
Among the list of options that appears, choose the “Help in Email Request” option to open the support portal.
Step 4: Fill Out the Support Form
Enter Your Email Address:
Use the email that is registered with your Pi Network account.
Provide Your Pi Username:
Input your Pi username as shown on your account details.
Subject Field:
The subject should clearly indicate that you’re experiencing a migration delay (e.g., “Migration not completing within a minute”).
Description Field:
Copy the detailed description provided in the video (or from its description text) that explains your problem.
Make sure to include key details such as the fact that the coins are not transferring within one minute and mention the orange error indicator.
Attachment:
Upload the screenshot you took of the error message.
Step 5: Submit Your Request
Review Your Information:
Double-check that all fields (email, username, subject, description) are correctly filled and that your screenshot is attached.
Send the Request:
Click the send button.
Confirmation:
After submission, you should receive a confirmation along with a reference number. Save this reference number for any future follow-up.
Additional Considerations
Lockup Period:
Even if your coins are transferred, some may be “locked” due to settings related to your mining activity. Locked coins cannot be sold until the lockup period (often around 14 days) has ended.
Follow-Up:
If you don’t receive a timely response from Pi Network, keep the reference number handy and consider reaching out again through the support portal.
Timeliness:
Since Pi Network may launch different phases (January, February, March, etc.), it’s important to complete this process as quickly as possible to avoid missing out on any upcoming migration windows.
Conclusion
By following these detailed steps—identifying the error, documenting it, accessing the support portal, filling out the required form, and submitting your request—you can resolve the issue preventing your Pi coins from migrating automatically. This guide aims to ensure that your migration request is properly submitted so that the Pi Network team can address it and help finalize your coin transfer.
If you still encounter issues, the video recommends checking additional tutorials (for example, one explaining the lockup settings) for further guidance.
This explanation should help clear up any confusion regarding the “last step” in the Pi Network coin migration process as described in the video.
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